![]() ![]() If you can just wait on the line whilst I check that information for you. It doesn’t matter how friendly or polite you are, we need to re phrase the words we use. If I mention the word WAIT to you… What file does the little man in your head go and pull out? What do you associate with wait? (Mine is waiting in a queue) Just think of a few words and what they mean to you… The easiest way to do this is in a quiet room and with your eyes shut I do have some feedback that may help some people from a course I went on with my company recently (Which I loved) I have found some truly amazing things on this site and so glad Google brought it up as first choice. The Top Words and Phrases Customers Use to Express their Dissatisfaction.Positive Words to Increase Customer Satisfaction.18 Empathy Statements for Customer Service.Have you discovered any other positive words and phrases that work for you?įound this article useful? Why not also have a look at: Having or exhibiting strong enthusiasm or passion Having or showing ability and keenness of perception Remarkable in performance, execution or design Prominent or noticeable of others of its kind Ready or receptive to new and different ideasĭisposed to take the most favourable or hopeful view of the matter One who has visions or positive ideas about the future Showing readiness to do favours to others Showing or having qualities of high moral, rank or dignity Tending to accept, allow, permit or understand something or the existence of something Having a friendly and cheerful dispositionĭemonstrating careful consideration or thought Having the ability to find clever and quick ways to overcome difficulties Surpassing all others in quality or excellenceĮxtremely sharp quick-witted or very clever Tell someone something positively to dispel any doubts Showing or having the possibility of achievement or excellence Officially agree to or accept as satisfactory In our article, “ The Best Customer Service Greeting Phrases – with Examples“, our readers found the following two greeting statements to be the most effective in “kicking off” a positive customer service interaction:Īcting in advance to deal with an expected difficulty or change Positive Phrases for Greeting the Customer So, here we give 25 positive phrases to use at specific parts of the call, with different options suggested for each. There are so many phrases that work well in customer service, but knowing when to use the best statements can be tricky. ![]() Neopost’s contact centre in Romford was one such contact centre, using some of our words on their contact centre walls, like so: The Top 25 Positive Phrases for Customer Service We received a great example from a contact centre in the Philippines of how they printed our lead image on their contact centre walls, as shown below:Ĭloser to home, we have also seen other contact centres do this. Positive Words on Display in the Contact Centre It would be ideal, considering your situation….Yes, it is an excitingand popular new service….Brilliant! I’m glad I was able to sort that for you….Thanks, we try our best to provide a friendlyservice….Yes, it is essentialthat you do this today….I will quicklyrun through this with you….I will definitelymake sure that it gets sorted…. ![]()
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